At Sustrans, we are committed to protecting your privacy and to being transparent about how we collect and use personal data.

We process your personal information in compliance with the Data Protection Act 2018 and other relevant privacy legislation, respecting your individual rights.

How do we collect personal data?

We collect personal data about you when you interact with us by registering for a Portal account, making an enquiry about the grant programme, visit our website or otherwise provide us with your personal data.

What personal data do we collect?

When you chose to register for an online account on the Portal, we may collect your name, email address, phone number, job title, organisation, and postal address.

How do we use personal data?

We use your personal data for a number of purposes, processed under the lawful basis of legitimate interest, including:

  • providing access to the Portal services for grant submission and management
  • administering grant programme services, including emailing updates, awarding grants and associated publicity
  • analysing, managing and improving the Portal service and website Where you have consented to such marketing communications, we will also provide further relevant information about our work, services, activities or products.

We will also process your personal data as required by law or regulation.

How long do we keep your personal data?

Whilst you are active with the Portal we will retain your personal data. If your account is inactive for 18 months then your contact details will automatically be hidden.

If your account is inactive for 10 years then your account contact details will be cleared, leaving your name and organisation against the grant/project for historic record keeping purposes.

Upon request, we will delete your Portal account as soon as practicable.

If you withdraw consent for marketing communications minimal personal data will be kept on a suppression list to ensure you do not receive such communications.

Do we share your personal data?

We do not share your personal data from the Portal with third parties, except for those carefully selected third party processors necessary to deliver the Portal services or information you have requested.

Your name and organisation will be shared with other Portal users associated with your grant application/project. You choose how your contact details are displayed to others beyond this.

Within Sustrans your personal data is only accessible by those required to provide you with the Portal services.

What do your rights look like in practice?

If any of your details change or need correcting, then you can edit these in your account or contact us to have these corrected by emailing

You can also ask for your account to be deactivated or deleted. You may opt-out of any marketing communications at any time, by clicking on the unsubscribe link in emails, or responding by email with “Unsubscribe”.

If you are unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

Our Data Protection and Privacy Policy

If you’d like more detail about how Sustrans manages personal data or your rights, please view our full policy on our main website.

Sustrans Privacy Policy

Contacts Us

If you have any questions, comments or feedback about how we use your personal data then please contact our Data Protection Manager on or by post to Sustrans, 2 Cathedral Square, College Green, Bristol BS1 5DD.